Clinton Community College has announced the recipient of the 2024 Connie Campbell Memorial Customer Service Award. The award was created in memory of CCC employee Connie Campbell of Camanche, IA, who passed away in June of 2006. The award honors a CCC employee whose work reflects that customer care that Connie demonstrated daily, going above and beyond to give excellent internal and external service. Information Desk/Test Center Assistant Lynne Determan was recognized for her knowledge, patience, and willingness to assist people daily.
A nominator wrote, “Lynne Determan’s customer service is top notch. Lynne sets the standard for going ‘above and beyond’ in her position as Information Desk Assistant. Being in this position, days never look the same for Lynne, as she has to adapt to the functions of the college on a daily basis. Lynne displays patience, kindness, and understanding when speaking with people over the phone. She works to find a resolution for callers during the first call, and without always needing to transfer on to another person. Lynne is a great example of teamwork and a force for positive culture at CCC.”
CCC President Brian Kelly presented the award to Lynne and commented, “Lynne is an amazing team member with an aura of positivity and competence. We are fortunate to have her as part of our college.”
For more information about Clinton Community College, contact CCC at 563-244-7001, or visit our web site at www.eicc.edu.