Many Illinois families and businesses continue to struggle with the financial challenges posed by the COVID-19 pandemic. ComEd reminds customers in need that a variety of options remain available, to assist with their past-due balances. However, many financial assistance options–including $500 in grants and more-flexible payment options–are available for a limited time. ComEd customers experiencing financial hardship should contact the Customer Care team soon. Call 1-800-Edison1 Monday through Friday, from 7:00 a.m. to 7:00 p.m., and take full advantage of assistance programs.
“The public health and financial crises brought on by the pandemic do not appear to be waning anytime soon,” said ComEd CEO Joe Dominguez. “…We are suspending disconnects until March [2021] for our low-income customers and for those who inform ComEd of their financial hardship prior to disconnection….Families [should] take advantage of expanded customer-assistance options…so that account balances do not grow to a point where it is hard to recover.”
Information on the following options is available at ComEd.com/Support.
- Bill Assistance for Eligible Low-Income Customers. To help customers who are past due on their ComEd accounts, ComEd provides additional bill assistance–up to $500–for eligible, low-income households earning 200 percent or less of the Federal poverty level.
- More Flexible Payment Arrangements. For a limited time, ComEd offers payment plans of up to 18 installment payments, with a 25% down payment for eligible residential customers. Low-income residential customers and those facing financial hardship can spread amounts they owe over 24 installment payments with no down payment.
ComEd already offers its customers
- Flexible Payment Options, include budget billing, which averages payments over
a 12-month period. - CARE Financial Assistance Grants for customers who struggle to cover energy
expenses. - Supplemental Arrearage Assistance through ComEd’s Supplemental Arrearage Protection Program (SARP.)
ComEd also offers usage alerts and tips to help customers manage energy use, to save money now and on future energy bills.
For more information, visit ComEd.com/OnlineTools.